Frequently Asked Questions

What can I expect?

The course content and presentation will be well organized. Several instructional methods will be used which may include lecture, discussion, demonstration, PowerPoint and video. During our in-person classes, please be aware that classroom temperatures vary and tend to be cool. You may wish to bring a light sweater.

Can I receive a discount if I enroll several staff members?

Yes. Discounts of ten percent are given if you enroll more than five individuals. To quickly enroll a team, please call us at 1-844-482-1777.

How can I prepare?

The new and exciting textbook includes the most complete and current information available. It is helpful to review the textbook before the course. Textbooks ship promptly upon enrollment and generally arrive in a few days via USPS priority mail. Please enroll with your correct shipping address for quickest access to this helpful text.

Can I enroll with a purchase order or check?

Yes – please use our printable registration form for alternative payment options. It’s on our Contact Page.

How do I set up the Aquatic Council as a vendor?

You can download a copy of our current W-9 here. If you require more assistance, please email tim@aquaticcouncil.com.

Is the PHTA CPO accepted in my state?

Yes – nearly every state and county health department accepts the PHTA CPO program and certification, obtained online or in-person. When you sign up for a class we confirm your location and verify compliance at time of enrollment. 

In Delaware, Idaho, Iowa, Nebraska and Wyoming, your county health department may require you to train and/or test in-person, and not online. If you operate in one of those five states, please call our office for specific guidance on selecting an appropriate class. If you operate in Florida, Montana or South Carolina, please list that as your mailing address. We’ll make sure we set you up with state-appropriate materials. 

What if I can’t pass the course examination?

If you review the textbook, pay attention in class and complete the first day’s homework you will probably pass the open book / open note exam; but a re-take can be scheduled for $60.00.

What if I must cancel my registration?

Cancellations more than five business days in advance are entitled to a full refund less a $150 materials fee.

Can I transfer to a different course?

You may transfer your registration to a future course for no additional fee as long as this request is made five business days in advance of your course. If you need to change your course less than five business days in advance, or if you need to make changes multiple times,  you may do so for a $60.00 change fee. 

Can I transfer my registration to someone else?

You may transfer your registration to a new participant as long as this request is made five business days in advance of your course and the new course is a 2-day traditional class. Substitute participants are unable to transfer to 1-Day Fusion courses without incurring additional fees. 

What happens if I miss my class?

It is the responsibility of all students to attend their scheduled class and complete all corresponding coursework. We are unable to provide refunds for missed or skipped classes.

Can I earn CEU credit for attending this course?

Yes. After your class is complete, you will receive an emailed survey and CEU request form from the PHTA. Their office can help you submit this form for CEU’s. More info is on this page.

How can I access a copy of my certification?

Certifications are maintained by the Pool and Hot Tub Alliance (PHTA). For a copy of your certification, please fill out this form.