Frequently Asked Questions


What can you expect?

The course content and presentation will be well organized. Several instructional methods will be used which may include lecture, discussion, demonstration, digital power point, overhead projection and video. Please be aware that classroom temperatures vary and tend to be cool. You may wish to bring a light sweater.

What about lunch?

There will be a one-hour break for lunch each day. In an effort to keep enrollment costs low, lunch will be at your expense. There will be several lunch locations nearby. You are also welcome to bring a lunch to class and join your instructor during this time for informal discussion.

Can you earn CEU credit for attending this course?

Yes, if your organization is on our list of approved providers. We will do the paperwork; simply notify our office two weeks prior to the course. Click here for further information.

Can you receive a discount if you enroll several staff members?

Yes. Discounts of ten percent are given if you enroll more than five individuals.

How will you find the course location and a place to stay?

Each course has its location clearly shown, with mapping and suggested locations. This information will also be mailed to you when we receive your registration.

How can you prepare?

The new and exciting textbook includes the most complete and current information available. It is helpful to review the textbook before the course. We will ship it to you if we receive your paid registration 10 days prior to the course.

What if you can’t pass the course examination?

If you read the text, pay attention in class and complete the first day’s homework you will probably pass the open-book / open note exam; but a re-take can be scheduled for $60.00.

Is this training tax deductible?

An income tax deduction may be allowed for expenses of education, travel, and meals. See Treas. Reg. 1 162-5 Coughlin vs. Commission 203 F2nd 307.

What if you must cancel your registration?

Cancellations more than five business days in advance are entitled to a full refund less a materials fee ($100.00 2-Day, $150.00 Fusion).

Can you transfer to a different course?

You may transfer your registration to a future course or substitute someone for no additional fee as long as this request is made five business days in advance of your course. If you need to change your course less than five business days in advance you may do so for a $60.00 change fee.